Visit the shop or arrange a mail-in repair
NXT GEN offers in-store repairs in Leigh-on-Sea and mail-in repairs by prior arrangement. The right route depends on your location, your device and whether you would like to discuss the options in person.
What an in-store visit offers
Bring your device to our London Road shop to explain the fault directly to the team. For compatible iPhone repairs, you can compare screens running side by side on our real display and ask about differences in parts, features and price before choosing. Ask about availability and expected turnaround before travelling.
When mail-in may suit you
If you cannot visit, contact us with the model, fault and your location before sending your device. We will discuss whether a mail-in repair is suitable and agree the assessment, packaging, delivery and return arrangements. Do not send a device until these details have been confirmed.
Compare the complete cost and timescale
For either route, ask what the repair quote includes and which part is being offered. For postal repairs, also check delivery costs, tracking, insurance and the time needed for both journeys. The repair timescale depends on assessment and parts availability.
The same informed choice
We explain the proposed repair and available parts before you approve the work. Repairs include a three-month warranty, subject to terms. Wednesday appointments and call-outs must be arranged directly with our team.
Choose your next step
Check repair prices & book · Read our mail-in repair guide · Contact the team before posting a device
