NXT GEN PARTS

Delivery charges

Standard delivery costs £5.99 on orders below £100 and is free on orders of £100 or more. Free collection is available from our Leigh-on-Sea shop, with no minimum order value. Delivery charges include applicable VAT.

The delivery threshold is based on the goods total after discounts, including applicable VAT and excluding delivery charges. Your available delivery options and total charge are shown before you pay.

Delivery area and times

We currently offer standard delivery to mainland Great Britain. Other destinations are not available at checkout unless we have confirmed a suitable service with you before you order.

For items shown as in stock, we aim to dispatch within 1–2 working days of receiving your paid order. Standard delivery is normally expected within 3–5 working days of placing your order. Working days are Monday to Friday, excluding bank holidays. These times are estimates unless we expressly agree a guaranteed delivery date.

If an item becomes unavailable or we expect a significant delay, we will contact you to discuss the options, including a refund where appropriate. We will not replace an item with a materially different product without your agreement. Unless we agree otherwise, we will deliver within 30 days. Your legal rights if delivery is late are unaffected.

Free store collection

Choose collection at checkout and wait for our ready-to-collect message before travelling. Collect from NXT GEN Tech Repairs, 1223 London Road, Leigh-on-Sea, Essex SS9 3JB, during our published opening hours.

Bring your order confirmation and order number. If someone else will collect for you, contact us first. If you need more time to collect, please let us know. Online consumer cancellation rights still apply when you collect an order bought online.

Delivery problems and battery transport

Please check your delivery and contact us as soon as reasonably possible if it is damaged, incomplete or missing. Photographs of packaging and damage can help us investigate, but a short reporting deadline does not remove your legal rights. Goods remain our responsibility until they reach you or a person you nominate, subject to the legal rules where you arrange your own carrier.

Battery delivery depends on a carrier accepting the particular battery and destination. If checkout does not offer delivery for a battery, contact us about safe collection or another available option. Do not send loose, swollen, leaking or damaged batteries through ordinary post; contact us for instructions.

Contact: team@nxtgen-tech.co.uk · 01702 804321.

Changing your mind about an online purchase

If you buy as a consumer online, you can cancel without giving a reason within 14 days after the day you, or someone you nominate, receives the goods. For goods from one order delivered separately, the period normally runs from receipt of the last item. You can also cancel before dispatch.

Tell us clearly that you wish to cancel by emailing team@nxtgen-tech.co.uk, calling 01702 804321 or writing to our shop address. Include your order number if available. You may use the cancellation form below, but you do not have to. Then send the goods back within 14 days of telling us. Contacting us for return instructions helps us process a return; it does not replace or restrict your right to cancel.

Returning unwanted goods

You pay the direct return cost when changing your mind. You may return goods to the shop free of postage charges. Please package them securely and include all accessories and original packaging where possible. For batteries, contact us first so we can explain safe transport arrangements.

You may examine goods as you would in a shop. If handling goes beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction for the resulting reduction in value. Fitting a part or using a handset extensively may reduce its value. Opening packaging, removing a seal or fitting a part does not automatically remove all cancellation or faulty-goods rights. We do not charge a consumer restocking fee.

Refunds after cancellation

We refund the amount due to your original payment method, without a refund fee, within 14 days after receiving returned goods or evidence that you have sent them back, whichever is earlier. If goods have not been dispatched, we refund within 14 days of your cancellation notice.

If you cancel the whole order, we also refund the original standard delivery charge. Any extra cost of a more expensive delivery service is not refundable beyond our standard rate. For a partial cancellation, we refund the returned goods; delivery is refunded where required by law. We will not add a retrospective delivery charge solely because a partial return takes the remaining order below £100.

Goods that are faulty or not as described

Contact us with the problem and proof of purchase, such as an order confirmation, receipt or other evidence. We will provide return or collection instructions and cover reasonable necessary return costs for a valid faulty-goods claim. A photograph or test description may help, but we will not make unavailable evidence a barrier to your legal rights.

Your statutory rights include a short-term right to reject qualifying faulty goods within 30 days, and rights to repair, replacement, price reduction or a refund as applicable afterwards. We will not substitute compulsory store credit for a refund you are legally entitled to. Our stated warranty periods do not limit these rights.

Parts and handset warranty

Parts sold without fitting

Parts sold without fitting include a three-month warranty from delivery or collection against manufacturing defects during normal use. Product descriptions will identify the part type and compatibility; please check the exact device model before ordering and ask us if you are unsure.

We recommend fitting by a competent repair technician. Where safe and appropriate, check the part before final installation, permanent adhesive application or removal of protective films. Never test or install a damaged battery. Testing recommendations do not remove your legal rights or automatically invalidate a claim.

Damaged parts do not qualify for return under our voluntary warranty where the damage was caused during fitting, handling or use. This includes cracked glass, damaged LCD or OLED panels, torn or creased flex cables, damaged connectors, liquid damage and damage caused by excessive force or incorrect installation. We will not provide a warranty refund or replacement for damage caused after supply.

This exclusion does not apply to damage present on delivery, a manufacturing defect or damage caused by us. We assess the cause of each reported problem; unrelated damage or third-party fitting does not automatically exclude a pre-existing fault. Your statutory faulty-goods and cancellation rights remain unaffected, including any lawful deduction for loss of value caused by excessive handling.

Refurbished handsets

Refurbished handsets include a 12-month warranty from delivery or collection. It covers faults arising during normal use. Cosmetic condition, included accessories, any known limitations and any battery-health promise will be stated in the individual listing before purchase.

The warranty excludes new accidental damage, liquid damage, misuse and ordinary wear and tear. Normal battery ageing is distinct from a faulty battery and does not automatically exclude a battery fault from assessment. No universal minimum battery-health percentage is promised unless the listing states one.

New handsets and repairs

Any manufacturer warranty supplied with a new handset will be described in its listing. Your statutory rights against NXT GEN are unaffected, and you may contact us directly about a fault.

Repairs carried out by NXT GEN remain covered by our separate repair terms, including the existing three-month warranty on our supplied replacement parts and workmanship. A parts-only order does not include fitting labour. If you later ask us to fit a part, we will agree the repair work and price separately.

Making a claim

Contact team@nxtgen-tech.co.uk or 01702 804321 with your order details and a description of the fault. We will assess the item and arrange an appropriate remedy. We remain responsible for your rights as our customer; you do not have to pursue our supplier yourself.

Before returning a handset, back up your data and ask us for instructions about account locks and resetting. Do not send account passwords. If a reset is not possible because of the fault, tell us. We will obtain approval before an assessment procedure likely to erase data, and use reasonable care and skill. We cannot guarantee restoration of original water resistance after a device has been opened.

Optional consumer cancellation form

To NXT GEN TECH LIMITED, NXT GEN PARTS, 1223 London Road, Leigh-on-Sea, Essex SS9 3JB; team@nxtgen-tech.co.uk.

I / We hereby give notice that I / We cancel my / our contract of sale of the following goods:

Goods and order number: __________________________________________

Ordered on / received on: __________________________________________

Consumer name: _________________________________________________

Consumer address: _______________________________________________

Signature, only if submitted on paper: _______________________________

Date: __________________________________________________________

Delete as appropriate. This form is optional; any clear cancellation statement is acceptable.

Who you are buying from

NXT GEN PARTS is operated by NXT GEN TECH LIMITED, registered in England and Wales under company number 16214255. Our business and registered address is 1223 London Road, Leigh-on-Sea, Essex SS9 3JB, United Kingdom. VAT registration number GB520611440. Email team@nxtgen-tech.co.uk or call 01702 804321.

Products and prices

These terms cover goods ordered through our online store for personal use. Product listings explain the model, grade, condition and included items. Aftermarket parts are not represented as genuine Apple parts. We describe a part as original or genuine only where we have evidence to support that description. Images may be illustrative; any material differences will be explained in the listing.

Prices are in pounds sterling and include applicable VAT. Delivery charges are shown before payment. Eligible second-hand handsets may be sold under the VAT margin scheme; VAT is not shown separately on those invoices and cannot be reclaimed by the buyer. Other goods follow the VAT treatment shown on their invoice.

Ordering and payment

Please check your model, selected option, contact details and delivery address before paying. The checkout shows the accepted payment methods and full order total. We take payment when you place the order. An automatic acknowledgement confirms receipt of your order. We accept the order when we send a dispatch confirmation or a ready-for-collection confirmation, at which point the sales contract is formed.

If we cannot accept an order because an item is unavailable, we cannot deliver to your address or there is an obvious pricing error, we will contact you promptly. We will not charge a corrected price without your agreement. If you have already paid for an order we cannot accept, we will refund it promptly and within 14 days. Accepted orders are not subject to unilateral price changes.

Repairs business purchases and privacy

Buying a part does not book or authorise a repair. Repairs, diagnostic charges and fitting services must be agreed separately under our published repair terms. If an online booking will involve paid work starting during a cancellation period, we will explain and obtain any legally required consent before starting.

Please tell us before ordering if you are buying wholly or mainly for business purposes. Any separate trade terms must be supplied and agreed before the order; they cannot remove rights where you qualify as a consumer. Our privacy policy explains how we use personal information and should be read alongside these terms.

Problems and legal rights

If something goes wrong, contact us with your order reference and the outcome you are seeking. We will investigate and discuss a fair resolution. Nothing in these policies excludes statutory rights, liability for death or personal injury caused by negligence, fraud or another liability that cannot legally be excluded.

These terms are governed by the law of England and Wales, without removing mandatory consumer protections that apply where you live. Consumers retain any right to bring proceedings in their home jurisdiction within the UK. Changes to our policies apply to future orders, not retrospectively to an accepted order.

Read our separate repair terms.