Repair & Refurbished Device Terms

Booking your repair

We will record the device, reported fault, agreed work and any visible damage when booking your device in. Please tell us about previous repairs, liquid exposure and any other known faults.

Booking an appointment does not confirm the final repair price or guarantee that a repair is possible.

Prices and diagnostic assessments

Website and booking-system prices are indicative and may change as parts costs vary. We will confirm the price with you before carrying out the agreed repair.

Where the required repair can be confirmed at check-in without diagnostic assessment, no separate diagnostic fee applies. Where assessment is needed to establish the fault, a £25 diagnostic charge applies and will be explained before assessment begins.

If you proceed with the quoted repair, the diagnostic fee is deducted from the repair total.

If additional faults discovered during repair prevent completion of the agreed work, a £25 diagnostic charge applies for the assessment carried out. Any diagnostic fee already paid counts towards this charge; it is not charged twice.

These charges do not override your statutory rights, including where a fault arises from our own work.

Additional faults and authorisation

Some faults become apparent only during disassembly, testing or repair. If we discover additional faults affecting the agreed repair, we will explain our findings and available options.

We will obtain your approval before undertaking additional chargeable work. If you decline further work, we will explain the condition in which the device can be returned and any agreed charges payable.

Replacement parts

Where different parts options are available, we will explain the options and record your selection before fitting them. This may include aftermarket or genuine manufacturer parts.

We will not substitute a materially different parts option without your agreement.

Repair times

Completion times are estimates unless expressly agreed otherwise. Parts availability, additional faults and testing may affect turnaround times. We will let you know about significant delays.

Device condition and repair risks

We will carry out repairs with reasonable care and skill. Devices may have hidden damage, corrosion, previous repair issues or fragile components.

Where we identify a particular risk, such as an existing screen crack that may worsen during opening, we will explain it and seek your agreement before proceeding.

Nothing in these terms excludes responsibility for damage caused by our failure to use reasonable care and skill.

Data, passwords and testing

Please back up important data before handing over your device wherever possible.

We will use any passcode you provide only where needed for assessment, repair and testing. If a reset or another procedure likely to erase data is required, we will seek your approval first.

Data preservation cannot be guaranteed, particularly where storage is already failing. This does not exclude responsibility where loss results from our failure to use reasonable care and skill.

Water resistance

Opening a device can affect its original water and dust resistance. We replace appropriate seals where applicable, but cannot guarantee restoration of the manufacturer’s original water-resistance rating.

Three-month repair warranty

Repairs include a three-month warranty from the date the repair is completed, covering faults in the replacement parts we supply and our workmanship. We will notify you when the repair is complete and ready for collection. Delayed collection does not extend the warranty period.

The warranty covers the repair carried out, rather than unrelated faults elsewhere in the device. It does not cover new accidental damage, liquid damage, misuse or damage caused by subsequent third-party work.

Where you supply a replacement part, the warranty covers our fitting workmanship; we do not provide a warranty for the customer-supplied part itself.

Please contact us promptly if a problem occurs so we can assess it and arrange an appropriate remedy.

This warranty does not affect your statutory rights.

Twelve-month refurbished-handset warranty

Refurbished handsets sold by NXT GEN Tech Repairs include a 12-month warranty from collection or delivery, covering faults arising during normal use.

The warranty does not cover accidental damage, liquid damage, misuse or ordinary wear and tear. Normal battery ageing is distinct from a faulty battery and does not automatically exclude a battery fault from assessment.

The handset’s condition and any agreed limitations will be explained before purchase. Contact us if a fault develops so we can assess it and provide the appropriate remedy.

This warranty does not affect your statutory rights.

Payment and collection

Unless otherwise agreed, payment of the agreed balance is due when the device is collected.

We will notify you when your device is ready. Please keep your contact details up to date and arrange collection promptly. If you need more time, contact us to discuss an arrangement.

Devices uncollected after 90 days

Please collect your device within 90 days of our notification that it is ready for collection, unless we agree otherwise.

We will make reasonable attempts to contact you. If the device remains uncollected after 90 days, we may begin the applicable legal process to recover outstanding charges.

Any proposed sale or other action will be subject to the required notices, notice periods and legal requirements. The expiry of 90 days does not automatically transfer ownership of the device to us or authorise its dismantling or recycling.

Problems and complaints

If you have concerns about a repair or refurbished handset, please contact NXT GEN Tech Repairs with your receipt or ticket reference and a description of the problem.

We will investigate and discuss the appropriate resolution with you.

Your statutory rights

Nothing in these terms limits or excludes your rights under the Consumer Rights Act 2015 or other applicable consumer legislation. Those rights may continue beyond our stated warranty periods.