CRACKED SCREEN? MAC WON’T START?
Cracked screen, tired battery or a Mac that won’t start? Get expert help from our independent, family-run team in Leigh-on-Sea. We assess the fault, explain your repair options and agree a clear quote before work starts.
Trusted since 2013 · 20+ years of technical repair experience · 3-month repair warranty, subject to terms
MACBOOK AIR & MACBOOK PRO
Tell us the model, year and symptoms. Repair options and parts vary between generations, so we check your exact MacBook before confirming a quote.
01 / SCREEN
Cracks, lines, flickering or a damaged display? We assess the fault and explain the replacement screens available for your model.
Where available, choose between an aftermarket screen and a genuine Apple screen. We explain the differences in specification, features and price before you decide.
02 / BATTERY
If your battery drains quickly, shuts down unexpectedly or shows a service message, we can assess its condition and discuss replacement.
We check the battery and charging symptoms together so the quote addresses the fault we find.
03 / DIAGNOSTICS
A MacBook that won’t charge or turn on needs diagnosis before a repair can be quoted accurately.
We also assess liquid damage and keyboard or trackpad faults. The repair route depends on the damage, model and available parts.
DESKTOP MAC SUPPORT
Freezing, long startup times and storage errors can have different causes. We assess the symptoms and explain whether repair, software work or a compatible storage upgrade is appropriate.
Tell us about screen damage, an intermittent picture or an iMac that won’t power on. We identify the model and assess the fault before confirming parts and repair costs.
Ask about cooling problems and upgrades for your particular iMac. Memory and storage upgrade options depend on its design; some components are integrated and cannot be upgraded separately.
Contact us with your iMac model before bringing it in so we can advise on the next step and what to bring.
CLEAR COSTS BEFORE REPAIR
If we can confidently confirm the required repair at drop-off, no diagnostic fee is added. If the cause is uncertain or further testing is needed, your Mac is booked in for a diagnostic assessment.
We explain our findings, available repair options and the quote before you decide. Any prices displayed online are indicative and may change with parts costs; we confirm the price before agreed repair work begins.
01 / TELL US WHAT’S WRONG
Share the model and year, what happens when you use it, and any recent damage. If your device or repair isn’t listed online, contact the shop.
02 / UNDERSTAND YOUR OPTIONS
We confirm the fault, discuss suitable parts and explain the cost and expected turnaround. You approve the repair before we proceed.
03 / REPAIR & CHECK
We carry out the agreed work, check the repaired functions and let you know when your Mac is ready. Repairs include a three-month warranty, subject to terms.
BEFORE YOU BOOK
If your Mac starts, choose the Apple menu and then About This Mac. Send us the model name and year shown. If it won’t start, contact us for help identifying it. Apple’s model identification guide explains the available methods.
The cost depends on the exact model, fault and parts available. We confirm a quote after assessment. A £25 diagnostic charge applies where the fault needs investigation and is deducted from the repair total if you proceed. Online repair prices are subject to changes in parts costs.
Where we can source a suitable genuine Apple screen for your model, we can quote for it alongside an aftermarket option where available. Availability and features vary by model, and we explain the options before you choose.
Turnaround depends on the fault, testing required and parts availability. We give you an expected timescale once we have assessed the device and confirmed the repair. Contact us first if you need your Mac back for a particular date.
Yes, make a current backup if the Mac is working and you can do so. Tell us if you have important files without a backup, especially if the device has storage or startup problems. Do not send passwords through the booking form; we will explain any access needed for testing.
No. NXT GEN is an independent repair business. If you want to use AppleCare or an Apple warranty, check your service options with Apple first. Genuine parts availability does not mean Apple authorisation.
Ask us with the model and year. We assess whether parts are available and whether the likely repair cost makes sense for the device and your needs. We can also discuss model-compatible upgrades where appropriate.
A LOCAL TEAM YOU CAN TALK TO
Bring your Mac questions to our independent, family-run shop at 1223 London Road, Leigh-on-Sea, Essex SS9 3JB. We welcome customers from Leigh-on-Sea, Westcliff, Southend and the surrounding area.
We have a comfortable waiting area, with a café next door and a supermarket nearby. Ask us about the expected assessment or repair time when arranging your visit.
Wednesday visits are by prior arrangement for appointments and call-outs.
CUSTOMER FEEDBACK
Read Google reviews from customers of our repair shop.
Book an assessment, or tell us your model and symptoms if you’re unsure where to start.
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