Frequently Asked Questions (FAQ)

                                                         Q: Do I need to book an appointment or can I just walk in?                                     A: We welcome both walk-ins and appointments. However, booking an appointment can help reduce wait times, especially during busy periods.

Q: How long do repairs take?  
A: Most phone repairs, including screen and battery replacements, are completed the same day - often within an hour. More complex repairs, such as motherboard fixes, may take longer. We’ll always give you a time estimate when you bring your device in.

Q: Do you offer a warranty on repairs?  
A: Yes! We provide a warranty on most repairs. The length of the warranty depends on the type of repair and parts used. If you experience any issues related to the repair within the warranty period, bring it back, and we’ll sort it out.

Phone Repair

Q: What types of phone repairs do you offer?  
A: We repair all common phone issues, including cracked screens, battery replacements, charging port issues, camera faults, and water damage. If you’re unsure about your phone’s issue, just ask—we can probably fix it!

Q: Do you use original parts for phone repairs?  
A: We offer a tiered pricing system, allowing you to choose between value, high-quality copy, and original parts (when available). We’ll always be upfront about what’s available for your repair.

Q: Can you repair water-damaged phones?  
A: Yes, we can attempt to repair water-damaged devices. Success depends on the severity of the damage, so bring it in as soon as possible for the best chance of recovery.

Console Repair

Q: Do you repair gaming consoles?  
A: Yes! We fix PlayStation, Xbox, and Nintendo consoles. Common issues include HDMI port repairs, power problems, overheating, and disk drive failures.

Q: How long does a console repair take?  
A: Some repairs can be completed within a few hours, while more complex fixes may take a few days. We’ll give you an estimated timeframe after diagnosing the issue.

Computer & Laptop Repair

Q: What types of computer repairs do you offer?  
A: We repair all types of desktops, laptops, and custom-built PCs. Common repairs include screen replacements, battery swaps, hardware upgrades, virus removal, and cooling system maintenance.

Q: Do you build custom PCs?  
A: Yes! In-store, we have a dedicated PC setup where you can design your own build using our supplier’s portal. We’ll order, assemble, and test everything, then notify you when it’s ready for collection.

Q: My laptop is running slowly—can you help?
A: Absolutely! A slow laptop could be due to a failing hard drive, lack of RAM, or software issues. We’ll diagnose the problem and recommend the best solution, whether it’s an upgrade or a tune-up.

Other Services

Q: Do you offer data recovery?  
A: Yes! If your device has stopped working and you need to recover your files, bring it in. We’ll assess the situation and let you know if the data can be retrieved.

Q: Can you fix devices that other shops couldn’t repair? 
A: In many cases, yes! Our experienced technicians specialize in complex repairs, so if another shop has told you your device is beyond repair, bring it to us for a second opinion.

Payment & Warranty

Q: How much do repairs cost?  
A: Prices vary depending on the device and the issue. We always provide a clear, upfront quote before starting any work.

Q: What payment methods do you accept?**  
A: We accept cash, card payments, and bank transfers.

Q: What happens if my device has the same issue after a repair?  
A: If the issue is covered under our repair warranty, bring the device back, and we’ll fix it free of charge.

Still have a question?  
If your question isn’t listed here, feel free to contact us or visit our store, and we’ll be happy to help!